Background | Ray Thompson

Public Company COO | First COO of a regulatory compliance software company listed on Nasdaq in the legal cannabis industry with over $30 billion in supply chain and transaction data. Led operations during a reverse merger to go public. P&L oversight of a complex holding company and individual companies.

M&A Turnaround | Led M&A integration of six financially accretive companies in the US and Canada. Successfully brought four companies to profitable or cash flow breakeven.

Top Line and Bottomline (Revenue & Expenses)

Increased Revenue by 240% across three years.
Net Revenue Retention increased 2x.
2021 revenues increased 49% while improving adjusted EBITDA by 32% YoY.
Increased user base of SaaS platform by more than 70% while maintaining client retention at 98%, increased sales velocity by 300%, and converted all new contracts from 1-year to 3/5-year master service agreements.

Operational and Business Transformation

Entrepreneurial Operating System (EOS) | Companywide implementation of Entrepreneurial Operating System (EOS) to over 200 employees and 6 acquired companies creating a single thread of communication and meeting cadence structures, KPI formation and accountability, and performance management.
Product & Engineering Evolution | Led the transformation of the product development lifecycle to an Outcomes Driven Innovation model called Jobs to Be Done. The transformation led to a 4x increase in engineering code velocity and quality.
PADRE Operations Framework | Adapted and evolved a business operating framework from Zuora to align the client lifecycle with the functions of the business. Using this methodology allows us to rapidly diagnose the friction related to people, processes, and systems to course-correct operations for sustainable growth. The use of this methodology across multiple companies led to the top line and bottom line metrics listed above.

Major Product Launches

Managed a multi-million dollar rebuild, launch, and customer migration of a mission-critical software platform with a 97% customer satisfaction rating; 98% customer retention rate, and more than a 10-year average customer lifetime; overall 99.984% platform uptime.
Led the build/launch of the Client Assistance System for the American Red Cross processing $40-100 million in annual transactions. Converted 10,000 users in 6 weeks with a 96.5% adoption rate organization-wide and a 97% customer satisfaction rate.

By the Stats - Outcomes from my teams...